Support

Customer Support

Last modified: April 2026

Need help with Kiply Wallet or XEA services? Follow the guidance below and we will respond as quickly as possible.

Email Support

The fastest way to reach us is by email.

•Support email: admin@xealabs.com
•Response time: within 2–3 business days
•Please include: device (iOS/Android), app version, description of the issue, and screenshots if available

※ Never share private credentials (password, recovery phrase, private key) via email. We will never ask for this information under any circumstances.

Kiply Wallet Technical Support

Technical issues are categorized as follows:

•Account: login failure, social login linking, identity verification errors
•Wallet: address creation, external wallet linking, withdrawal request status
•Rewards: payout history, missing rewards, settlement schedule
•App errors: crashes, missing push notifications, display issues

Including the category in the email subject helps us respond faster.

Business & Partnership Inquiries

For technical partnerships, reward partnerships, investment proposals, and other business inquiries related to XEA and Kiply Wallet, please use the dedicated form in the Contact section at the bottom of the main page.

•Submission: https://xealabs.com/#contact
•In charge: XEA Corp. Business Development Team

Frequently Asked Questions

1.How do I delete my Kiply Wallet account?
•Use the in-app menu (Settings → Account → Delete Account) or refer to our dedicated Account Deletion page.
2.My rewards were not paid out.
•Payment confirmation from partner merchants can take up to 72 hours to reach our servers. If the reward is still missing after that, please contact us by email.
3.I lost my recovery phrase (mnemonic).
•As a non-custodial wallet, we do not store recovery phrases. If lost, the wallet cannot be recovered.
4.My withdrawal to an external wallet is on hold.
•Withdrawals may be held due to fraud detection or re-verification requests. Please check in-app notifications or your email for details.

Business Hours

•Business hours: Weekdays 10:00 – 18:00 (KST)
•Closed: Saturdays, Sundays, and Korean public holidays
•Inquiries received outside business hours are processed on the next business day.
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